All of the systems that we
install are backed up by a maintenance package. Without maintenance even the
most effective equipment will deteriorate. It is therefore important that a
qualified engineer carries out regular maintenance checks. This will ensure
your the correct operation of your equipment and will comply with the current
health and safety standards and will prevent future failure or
faults.
To express our commitment to ongoing quality and service, we
have developed a charter in conjunction with our team of engineers. We have
also appointed a dedicated operations coorindator who is responsible for our
servicing schedule and the deployment of our engineering team. This ensures our
maintenance appointments are always completed on time.
We've now graded
our maintenance packages into three distinct categories. Select from our gold,
silver and bronze package depending on your specific security
requirements.
Alternatively, call us to discuss your security issues
and we will be happy to offer you a bespoke maintenance
solution.
All parts
covered
1 Maintenance visit
per year
3 Emergency call out
per year
Technical helpdesk
telephone support
Full reporting of
maintenance visits by email fax or letter
Special contract call
out fee, saving 30-40%
24 hour / 365 day
response
Payment by direct
debit
1 Maintenance visit
per year
2 Emergency call out
per year
Technical helpdesk
telephone support
Full reporting of
maintenance visits by email fax or letter
Special contract call
out fee, saving 30-40%
24 hour / 365 day
response
Payment by direct
debit
1 Maintenance visit
per year
1 Emergency call out
per year
Technical helpdesk
telephone support
Full reporting of
maintenance visits by email fax or letter
Special contract call
out fee, saving 30%
24 hour / 365 day
response
Payment by direct
debit
Should you require an
engineer at any other time, then call our Customer Service Team on 07901 506121
to request a visit. Should it be an emergency, an engineer will be with you
within 4 hours.
Standards
We only use equipment of the very
highest standard and quality and all our systems meet the requirements set out
in the British and European standards DD243 and the ACPO Policy.
